A performance-driven incentive-based approach for successful service delivery
This paper proposes an appropriate incentive scheme design for service delivery systems to ensure service deliverability. We use proactive continuous performance monitoring to provide qualitative observations and data on how well services are being provided and whether desired service outcomes are...
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| Format: | Conference Paper |
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IEEE
2011
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| Online Access: | http://hdl.handle.net/20.500.11937/49383 |