From managing information to managing relationships: Reframing the role of ICT
Today, one could argue that business is in a relationship age rather than an information age. In a relationship age economy, competitive success largely depends on managing the complex interdependencies of the firm?s relationship assets. Indeed, the firm?s relationship assets?its customer assets, em...
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| Format: | Working Paper |
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Curtin University of Technology
2007
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| Online Access: | http://hdl.handle.net/20.500.11937/4881 |