The impact of leadership on library quality: Outcomes of a benchmarking project between ATN libraries.

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The impact of leadership on library quality: Outcomes of a benchmarking project between ATN libraries.

In the context of a university library, ‘quality management’ encompasses planning, service evaluation, performance monitoring, client satisfaction, continuous improvement and, most importantly, the relationships and interactions between these. This paper will discuss the outcomes of a benchmarking p...

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Bibliographic Details
Main Authors:	Tang, Karen, Levinge, L.
Format:	Conference Paper
Published:	2006
Online Access:	http://hdl.handle.net/20.500.11937/47168

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