The impact of leadership on library quality: Outcomes of a benchmarking project between ATN libraries.
In the context of a university library, ‘quality management’ encompasses planning, service evaluation, performance monitoring, client satisfaction, continuous improvement and, most importantly, the relationships and interactions between these. This paper will discuss the outcomes of a benchmarking p...
| Main Authors: | , |
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| Format: | Conference Paper |
| Published: |
2006
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| Online Access: | http://hdl.handle.net/20.500.11937/47168 |