A method to select IT service management processes for improvement

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A method to select IT service management processes for improvement

Although process improvement is crucial for organizations that seek quality in their operations, there is a lack of explicit guidance on how to select the critical pro cesses to improve. We propose a structured method to guide the selection of processes for improvement in IT service management (ITSM...

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Bibliographic Details
Main Authors:	Shrestha, Anu, Cater-Steel, A., Toleman, M., Tan, Wui-Gee
Format:	Journal Article
Published:	2014
Online Access:	http://aisel.aisnet.org/jitta/vol15/iss3/3/ http://hdl.handle.net/20.500.11937/45889

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