A method to select IT service management processes for improvement
Although process improvement is crucial for organizations that seek quality in their operations, there is a lack of explicit guidance on how to select the critical pro cesses to improve. We propose a structured method to guide the selection of processes for improvement in IT service management (ITSM...
| Main Authors: | , , , |
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| Format: | Journal Article |
| Published: |
2014
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| Online Access: | http://aisel.aisnet.org/jitta/vol15/iss3/3/ http://hdl.handle.net/20.500.11937/45889 |