APA (7th ed.) Citation

Shrestha, A., Cater-Steel, A., Toleman, M., & Tan, W. (2014). A method to select IT service management processes for improvement.

Chicago Style (17th ed.) Citation

Shrestha, Anu, A. Cater-Steel, M. Toleman, and Wui-Gee Tan. A Method to Select IT Service Management Processes for Improvement. 2014.

MLA (9th ed.) Citation

Shrestha, Anu, et al. A Method to Select IT Service Management Processes for Improvement. 2014.