IT outsourcing relationship management and performance measurement system effectiveness

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IT outsourcing relationship management and performance measurement system effectiveness

Managing the relationship between the client and the vendor is of critical importance to the success of the IT outsourcing arrangement. This paper develops and explores a conceptual model based on relational exchange theory that identifies a number of attributes or dimensions that contribute to the...

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Bibliographic Details
Main Authors:	Perrin, Brian, Pervan, Graham
Format:	Conference Paper
Published:	Australasian Chapter of the Association for Information Systems 2005
Subjects:	Relational Exchange Theory Performance Measurement Systems IT Outsourcing Public sector IT Outsourcing
Online Access:	http://hdl.handle.net/20.500.11937/44908

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