IT outsourcing relationship management and performance measurement system effectiveness
Managing the relationship between the client and the vendor is of critical importance to the success of the IT outsourcing arrangement. This paper develops and explores a conceptual model based on relational exchange theory that identifies a number of attributes or dimensions that contribute to the...
| Main Authors: | , |
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| Format: | Conference Paper |
| Published: |
Australasian Chapter of the Association for Information Systems
2005
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| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/44908 |