IT outsourcing relationship management and performance measurement system effectiveness
Managing the relationship between the client and the vendor is of critical importance to the success of the IT outsourcing arrangement. This paper develops and explores a conceptual model based on relational exchange theory that identifies a number of attributes or dimensions that contribute to the...
| Main Authors: | , |
|---|---|
| Format: | Conference Paper |
| Published: |
Australasian Chapter of the Association for Information Systems
2005
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/44908 |
| _version_ | 1848757135219884032 |
|---|---|
| author | Perrin, Brian Pervan, Graham |
| author_facet | Perrin, Brian Pervan, Graham |
| author_sort | Perrin, Brian |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Managing the relationship between the client and the vendor is of critical importance to the success of the IT outsourcing arrangement. This paper develops and explores a conceptual model based on relational exchange theory that identifies a number of attributes or dimensions that contribute to the overall success of (a) the relationship, (b) performance measurement system effectiveness and (c) the outsourcing contract. This research supports the proposition that successful management of the relationship positively influences the success of public sector IT outsourcing contracts and the effectiveness of the performance measurement system used. An effective relationship complements the performance measurement system effectiveness. |
| first_indexed | 2025-11-14T09:23:17Z |
| format | Conference Paper |
| id | curtin-20.500.11937-44908 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T09:23:17Z |
| publishDate | 2005 |
| publisher | Australasian Chapter of the Association for Information Systems |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-449082017-01-30T15:17:09Z IT outsourcing relationship management and performance measurement system effectiveness Perrin, Brian Pervan, Graham Relational Exchange Theory Performance Measurement Systems IT Outsourcing Public sector IT Outsourcing Managing the relationship between the client and the vendor is of critical importance to the success of the IT outsourcing arrangement. This paper develops and explores a conceptual model based on relational exchange theory that identifies a number of attributes or dimensions that contribute to the overall success of (a) the relationship, (b) performance measurement system effectiveness and (c) the outsourcing contract. This research supports the proposition that successful management of the relationship positively influences the success of public sector IT outsourcing contracts and the effectiveness of the performance measurement system used. An effective relationship complements the performance measurement system effectiveness. 2005 Conference Paper http://hdl.handle.net/20.500.11937/44908 Australasian Chapter of the Association for Information Systems fulltext |
| spellingShingle | Relational Exchange Theory Performance Measurement Systems IT Outsourcing Public sector IT Outsourcing Perrin, Brian Pervan, Graham IT outsourcing relationship management and performance measurement system effectiveness |
| title | IT outsourcing relationship management and performance measurement system effectiveness |
| title_full | IT outsourcing relationship management and performance measurement system effectiveness |
| title_fullStr | IT outsourcing relationship management and performance measurement system effectiveness |
| title_full_unstemmed | IT outsourcing relationship management and performance measurement system effectiveness |
| title_short | IT outsourcing relationship management and performance measurement system effectiveness |
| title_sort | it outsourcing relationship management and performance measurement system effectiveness |
| topic | Relational Exchange Theory Performance Measurement Systems IT Outsourcing Public sector IT Outsourcing |
| url | http://hdl.handle.net/20.500.11937/44908 |