APA (7th ed.) Citation

Laksamana, P., Wong, D., Kingshott, R., & Muchtar, F. (2013). The Role of Interaction Quality and Switching Costs in Premium Banking Services. Emerald Group Publishing Limited.

Chicago Style (17th ed.) Citation

Laksamana, Patria, David Wong, Russel Kingshott, and Fatimah Muchtar. The Role of Interaction Quality and Switching Costs in Premium Banking Services. Emerald Group Publishing Limited, 2013.

MLA (9th ed.) Citation

Laksamana, Patria, et al. The Role of Interaction Quality and Switching Costs in Premium Banking Services. Emerald Group Publishing Limited, 2013.