Inter-group communication between baby boomer leaders and generation Y followers: a cultural reasoning perspective
This study investigated the inter-group communication between Baby Boomer Leaders and Generation Y Followers. This qualitative study, set in the Energy Utilities industry in Australia, pioneered two models, cultural reasoning and ServQual as ways of increasing understanding of how these very differe...
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| Format: | Thesis |
| Language: | English |
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Curtin University
2014
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| Online Access: | http://hdl.handle.net/20.500.11937/44 |