Can you pay for quality work? A government case study
Recent developments in team performance pay are investigated using a complexity framework. The study challenges W. Edwards Deming's traditional view that encourages competition instead of cooperation. An Australian qualitative study is featured that demonstrates improved corporate performance a...
| Main Authors: | , |
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| Format: | Journal Article |
| Published: |
American Society for Quality
2004
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| Online Access: | http://asq.org/qic/display-item/?item=19680 http://hdl.handle.net/20.500.11937/43987 |
| _version_ | 1848756868466343936 |
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| author | Bickley, Maureen Whiteley, Alma |
| author_facet | Bickley, Maureen Whiteley, Alma |
| author_sort | Bickley, Maureen |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Recent developments in team performance pay are investigated using a complexity framework. The study challenges W. Edwards Deming's traditional view that encourages competition instead of cooperation. An Australian qualitative study is featured that demonstrates improved corporate performance and greater stakeholder quality alignment when "quality pay" is used as a methodology. Data confirm that employees increasingly share management's strategic goal of achieving quality, and that quality pay leads to increased business process and customer and employee satisfaction. The new synergy of wage and quality systems provides insight for quality researchers and practitioners. |
| first_indexed | 2025-11-14T09:19:02Z |
| format | Journal Article |
| id | curtin-20.500.11937-43987 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T09:19:02Z |
| publishDate | 2004 |
| publisher | American Society for Quality |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-439872017-01-30T15:11:26Z Can you pay for quality work? A government case study Bickley, Maureen Whiteley, Alma Recent developments in team performance pay are investigated using a complexity framework. The study challenges W. Edwards Deming's traditional view that encourages competition instead of cooperation. An Australian qualitative study is featured that demonstrates improved corporate performance and greater stakeholder quality alignment when "quality pay" is used as a methodology. Data confirm that employees increasingly share management's strategic goal of achieving quality, and that quality pay leads to increased business process and customer and employee satisfaction. The new synergy of wage and quality systems provides insight for quality researchers and practitioners. 2004 Journal Article http://hdl.handle.net/20.500.11937/43987 http://asq.org/qic/display-item/?item=19680 American Society for Quality fulltext |
| spellingShingle | Bickley, Maureen Whiteley, Alma Can you pay for quality work? A government case study |
| title | Can you pay for quality work? A government case study |
| title_full | Can you pay for quality work? A government case study |
| title_fullStr | Can you pay for quality work? A government case study |
| title_full_unstemmed | Can you pay for quality work? A government case study |
| title_short | Can you pay for quality work? A government case study |
| title_sort | can you pay for quality work? a government case study |
| url | http://asq.org/qic/display-item/?item=19680 http://hdl.handle.net/20.500.11937/43987 |