ISO 9000 quality systems certification and its impact on innovation performance
This study examines the impact of ISO 9000 certification on innovation performance of a large number of Australian organizations. We conclude that ISO 9000 certification has a significant negative effect on performance dimensions related to product innovation and a significant and positive effect on...
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| Format: | Conference Paper |
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Academy of Management
2009
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| Online Access: | http://hdl.handle.net/20.500.11937/42432 |