APA (7th ed.) Citation

Heffernan, T., O'Neill, G., Travaglione, T., & Droulers, M. (2008). Relationship marketing: The impact of emotional intelligence and trust on bank performance. Emerald Group Publishing Limited.

Chicago Style (17th ed.) Citation

Heffernan, Troy, Grant O'Neill, Tony Travaglione, and Marcelle Droulers. Relationship Marketing: The Impact of Emotional Intelligence and Trust on Bank Performance. Emerald Group Publishing Limited, 2008.

MLA (9th ed.) Citation

Heffernan, Troy, et al. Relationship Marketing: The Impact of Emotional Intelligence and Trust on Bank Performance. Emerald Group Publishing Limited, 2008.