Relationship marketing: The impact of emotional intelligence and trust on bank performance
Purpose – The two aims of this paper are to explore the development of trust for relationships between staff and customers in the banking sector and to investigate possible links between financial performance of relationship manager and their levels of emotional intelligence (EI) and trust. Design/m...
| Main Authors: | , , , |
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| Format: | Journal Article |
| Published: |
Emerald Group Publishing Limited
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/42193 |