Case studies on BPO and ITO at large captive operations in India.

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Case studies on BPO and ITO at large captive operations in India.

The past decade has seen explosive growth in offshore Business Process Outsourcing (BPO) to India by US and European companies. However, Australian companies have been slower to take advantage of this trend towards Globally Distributed Work (GDW). This appears surprising given sixteen years of unbro...

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Bibliographic Details
Main Authors:	Penter, Kevan, Pervan, Graham, Wreford, John
Other Authors:	Leslie P Willcocks
Format:	Conference Paper
Published:	Information Systems and Innovation Group 2008
Subjects:	Captive BPO Risk Management in BPO Business Process Outsourcing (BPO) Globally Distributed Work (GDW) Offshore BPO to India Offshoring
Online Access:	http://hdl.handle.net/20.500.11937/41741

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