Case studies on BPO and ITO at large captive operations in India.
The past decade has seen explosive growth in offshore Business Process Outsourcing (BPO) to India by US and European companies. However, Australian companies have been slower to take advantage of this trend towards Globally Distributed Work (GDW). This appears surprising given sixteen years of unbro...
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| Format: | Conference Paper |
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Information Systems and Innovation Group
2008
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| Online Access: | http://hdl.handle.net/20.500.11937/41741 |