Managing customer expectations in information system projects

QR Code

Managing customer expectations in information system projects

Success in information system [IS] projects is increasingly being defined in terms of how well customer expectations are satisfied. Twenty-one IS project managers from private organisations in Perth Western Australia were interviewed about the process of managing customer expectations. It was found...

Full description

Bibliographic Details
Main Authors:	Baccarini, David, Coleman, A.
Format:	Conference Paper
Published:	Edith Cowan University 2004
Subjects:	information system project management managing expectations
Online Access:	http://hdl.handle.net/20.500.11937/40373

Similar Items

Project Manager Competences - What Recruiters Want and Implications for Project Management Education
by: Baccarini, David, et al.
Published: (2012)

Experiences of Accidental Project Managers - An Australian Survey
by: Baccarini, David, et al.
Published: (2006)

Project benefits management - a survey
by: Baccarini, David, et al.
Published: (2003)

The concept of project success - what 150 Australian project managers think
by: Baccarini, David, et al.
Published: (2004)

Implementing a project office at Curtin University - lessons learnt.
by: Baccarini, David
Published: (2002)

Project Success - A Survey
by: Collins, A., et al.
Published: (2004)

Understanding project cost contingency: A survey
by: Baccarini, David
Published: (2005)

Agile management and the Toyota way for software project
by: Morien, Roy
Published: (2005)

Estimating project cost continency - a model and exploration of research questions
by: Baccarini, David
Published: (2004)

Development of Water Management Programme for the Tanjung Karang Rice Irrigation Project Using Geographic Information System (GIS)
by: Khatun, Abeda
Published: (2000)

Simsoft: A game for teaching project risk management
by: Xia, Jianhong (Cecilia), et al.
Published: (2012)

Recurring Project Overrun and Project Management Problems in Engineering and Construction Industries
by: Lim, Cheong Seng
Published: (2001)

Intervention framework for quality and assurance in information systems projects
by: El Desouki, Hassan Mohamed Said
Published: (2012)

Accuracy in estimating project cost construction contingency - a statistical analysis
by: Baccarini, David
Published: (2004)

Characteristics and techniques of successful high-technology project managers
by: Crosby, Phil
Published: (2012)

The Planning and Implementation of Computer-based Games for Project Risk Management Education: A Preliminary Case Study
by: Baccarini, David, et al.
Published: (2012)

CRITICAL ANALYSIS OF PROJECT MANAGEMENT IN A DEVELOPING COUNTRY - THE CASE OF THE GAMBIA
by: WADDA, AMADOU TEJAN
Published: (2005)

Discrepancies of positive and negative consumption expectations in high risk drinking experiences
by: Baird, Michael, et al.
Published: (2011)

An Extended Model of Disconfirmation: Expectancies Relating to High Risk Drinking Experiences
by: Baird, Michael, et al.
Published: (2005)

Multi-site project management: A domain for crafting an ontology system methodology and system architecture
by: Cheah, Chan, et al.
Published: (2005)

The role of knowledge artefact and agency in IS project escalation
by: Bukhary, Wael
Published: (2014)

Critical motivation factors among project managers to achieve successful project in Malaysian construction industry / Farhan Md Dahlan ... [et al.]
by: Farhan, Md Dahlan, et al.
Published: (2015)

Security and quality issues in IT projects
by: El Desouki, Hassan, et al.
Published: (2010)

Development of visualized earned value management tool for project management
by: Abdullah, Andy-Al-Affendi
Published: (2018)

Project risk management decision-making method for manufacturing system using statistical approaches
by: Alkandari, Khaled H. M. A.
Published: (2019)

Critical success factors for projects
by: Baccarini, David, et al.
Published: (2003)

Project planning tool
by: Alias, Hafiza
Published: (2005)

Expected success factors in the procurement of public sector projects in Nigeria: a stakeholder analysis / Martin Dada
by: Dada, Martin Oloruntobi
Published: (2013)

An examination of the theory and practice of project management knowledge and its transferability in Western Australia
by: O'Shea, Keith
Published: (2008)

Multi-Project Management (Review and Challenges in Rockwell Automation Southeast Asia)
by: KIM, Kun
Published: (2009)

Investigation into the impacts of procurement systems on the performance of construction projects in East Malaysia
by: Odhigu, F., et al.
Published: (2012)

The work ethics of Malay construction project managers / Madinah Hussin Torrance
by: Torrance, Madinah Hussin
Published: (2007)

The maturing concept of estimating project cost contingency: A review
by: Baccarini, David
Published: (2006)

ORPMS: An ontology-based real-time project monitoring system in the cloud
by: Dong, Hai, et al.
Published: (2011)

An Investigation into what factors influence the expectation of life made by life insurance companies.
by: Anand, Aniel
Published: (2006)

Relationship between expectation management and client retention in online cognitive behavioural therapy
by: Ekberg, Stuart, et al.
Published: (2015)

Student Workload and Assessment: Strategies to Manage Expectations and Inform Curriculum Development
by: Scully, Glennda, et al.
Published: (2014)

Duplex project management maturity model (DPM3) key to organisational performance
by: Gan, Robert Chee Choong
Published: (2022)

Allocation of time and cost in project management using goal programming case study: Teras Chuping Enterprise / Nur Athirah Amir Hamzah
by: Amir Hamzah, Nur Athirah
Published: (2020)

The childbirth expectations of a self-selected cohort of Western Australian women
by: Fenwick, Jennifer, et al.
Published: (2005)

Cannot write session to /tmp/vufind_sessions/sess_4jeiqhqjrglt21r9aqgec9c7jd