Managing customer expectations in information system projects
Success in information system [IS] projects is increasingly being defined in terms of how well customer expectations are satisfied. Twenty-one IS project managers from private organisations in Perth Western Australia were interviewed about the process of managing customer expectations. It was found...
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| Format: | Conference Paper |
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Edith Cowan University
2004
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| Online Access: | http://hdl.handle.net/20.500.11937/40373 |