Evaluation of retail services: A developed vs emerging markets perspective

QR Code

Evaluation of retail services: A developed vs emerging markets perspective

Customers from different countries have varied experiences and expectations due to diverse socioeconomic, cultural, and environmental factors (Douglas and Craig 2006). They also differ in their service experience in terms of customer perceived value, customer satisfaction, and perceived service qual...

Full description

Bibliographic Details
Main Authors:	Sharma, Piyush, Luk, S.T., Chen, I.S.
Other Authors:	Lisa K. Scheer
Format:	Conference Paper
Published:	American Marketing Association (AMA) 2012
Online Access:	http://hdl.handle.net/20.500.11937/40032

Similar Items

Shopping Motivation as a Moderator in the Retail Service Evaluation
by: Luk, S.T., et al.
Published: (2013)

Tourist Shoppers’ Evaluation of Retail Service: A Study of Cross-Border versus International Outshoppers
by: Sharma, Piyush, et al.
Published: (2018)

Gender and age as moderators in the service evaluation process
by: Sharma, Piyush, et al.
Published: (2012)

Exploring the Role of IND–COL as a Moderator in the Comprehensive Service Evaluation Model
by: Sharma, Piyush, et al.
Published: (2012)

Challenges and Opportunities for Marketers in the Emerging Markets
by: Sharma, Piyush, et al.
Published: (2018)

Disneyland vs. Ocean Park: Challenges for Marketing in a Global City
by: Sharma, Piyush
Published: (2007)

Emerging Issues in Service Research
by: Sharma, Piyush
Published: (2010)

Emerging Issues in Service Research
by: Sharma, Piyush
Published: (2013)

Some Emerging Issues in Service Research
by: Sharma, Piyush
Published: (2013)

Some Emerging Issues in Service Research
by: Sharma, Piyush
Published: (2013)

Some Emerging Issues in Service Research
by: Sharma, Piyush
Published: (2013)

Emerging Research Topics in Management and Marketing areas
by: Sharma, Piyush
Published: (2016)

Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
by: Sharma, Piyush, et al.
Published: (2015)

Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
by: Sharma, Piyush, et al.
Published: (2015)

Country of origin effects in developed and emerging markets: Exploring the contrasting roles of materialism and value consciousness
by: Sharma, Piyush
Published: (2011)

Exploring the Impact of Self-Service Technologies on Retail Shoppers
by: Ueno, A., et al.
Published: (2018)

Demystifying the evaluation of brands endorsed by religious leaders in the emerging markets
by: Arli, Denni, et al.
Published: (2022)

Exploring impulse buying in services vs products: Towards a common conceptual framework
by: Sharma, Piyush, et al.
Published: (2009)

Buying centers and emerging developments: The SME perspective
by: Cardinali, Silvio, et al.
Published: (2023)

Using emerging technologies to improve public services
by: Sharma, Piyush, et al.
Published: (2021)

Building Stronger Brands in Emerging Markets: Challenges and Opportunities
by: Sharma, Piyush, et al.
Published: (2018)

Emerging digital technologies and consumer decision-making in retail sector: Towards an integrative conceptual framework
by: Sharma, Piyush, et al.
Published: (2023)

Exploring the Impact of Self-Service Technologies on Retail Shoppers: A Multi-national Investigation in UK and Australia
by: Ueno, A., et al.
Published: (2017)

The impact of emerging organised retail chains on the marketing of fresh fruit and vegetables in the developing countries
by: Batt, Peter
Published: (2010)

Interactive effects of information exchange, relationship capital and environmental uncertainty on international joint venture (IJV) performance: An emerging markets perspective
by: Kwok, F., et al.
Published: (2018)

Using gamification to create brand love in online retailing: Brand engagement and value co-creation perspective
by: Malik, Garima, et al.
Published: (2023)

Store Environment and Impulse Buying Behavior: A Super-Market Perspective
by: Sivakumaran, B., et al.
Published: (2005)

What makes marketing tick? A chain-of-effects perspective
by: Sharma, Piyush, et al.
Published: (2021)

Getting published in top journals tier journals in management, marketing and IB: an example from service research
by: Sharma, Piyush
Published: (2019)

New Service Development in Flower Retail
by: Abdigali, Alikhan
Published: (2010)

Guest editorial: Emerging challenges in international marketing knowledge management
by: Del Giudice, Manlio, et al.
Published: (2022)

Managing customer relationships in emerging markets: Focal roles of relationship comfort and relationship proneness
by: Gaur, S.S., et al.
Published: (2019)

Review of Malaysian retail banking market: an industrial organizational perspective
by: Mohammed, Nafisah, et al.
Published: (2011)

Managing customer relationships in the emerging markets - guanxi as a driver of Chinese customer loyalty
by: Lee, L., et al.
Published: (2017)

Moderating effects of service separation on customer relationships with service firms: A social-exchange perspective
by: Alhathal, F., et al.
Published: (2018)

The Internationalisation of fashion retailers: Zara vs. H&M Case of India
by: SENNAJI, Ghita / GS
Published: (2016)

Demystifying the Impact of Marketing Decisions on Market Share and Firm Value - A Chain-of-effects Perspective
by: Adithipyangkul, pattarin, et al.
Published: (2020)

English vs. Dutch high secure hospitals: service user perspectives
by: Völlm, Birgit
Published: (2017)

Gender differences in the customer response to retail loyalty cards: Findings from supermarkets in the UK
by: Ueno, A., et al.
Published: (2018)

Guest editorial: Emerging digital technologies and professional services: current and future research agenda
by: Sharma, Piyush, et al.
Published: (2023)

Cannot write session to /tmp/vufind_sessions/sess_bkac8h1eap7orc1ke1aav1njdm