Managing incidents in the water utility sector: towards high reliability?

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Managing incidents in the water utility sector: towards high reliability?

Do water utilities exhibit characteristics of high organisational reliability? Here, the reported characteristics of high reliability organisations (HROs) were explored within a regional water utility, and specifically within their incident response team. We found the utility well positioned to mana...

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Bibliographic Details
Main Authors:	Bradshaw, R., Gormley, A., Charrois, Jeffrey, Hrudey, S., Cromar, N., Jalba, D., Pollard, S.
Format:	Journal Article
Published:	IWA Publishing 2011
Subjects:	risk managing incidents incident impacts high reliability organisations
Online Access:	http://hdl.handle.net/20.500.11937/39555

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