Managing incidents in the water utility sector: towards high reliability?
Do water utilities exhibit characteristics of high organisational reliability? Here, the reported characteristics of high reliability organisations (HROs) were explored within a regional water utility, and specifically within their incident response team. We found the utility well positioned to mana...
| Main Authors: | , , , , , , |
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| Format: | Journal Article |
| Published: |
IWA Publishing
2011
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| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/39555 |