Relational quality: further evidence of a single higher order construct in an industrial market

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Relational quality: further evidence of a single higher order construct in an industrial market

While there is some evidence for a single, higher order construct which captures satisfaction and trust, evidence of its existence in industrial markets remains scant and inconclusive. However, in the context of small, family owned businesses, where consumer behaviour and industrial purchasing behav...

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Bibliographic Details
Main Author:	Batt, Peter
Other Authors:	H. Hakansson
Format:	Conference Paper
Published:	Norwegian Institute of Management 2001
Online Access:	http://hdl.handle.net/20.500.11937/37404

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