Relational quality: further evidence of a single higher order construct in an industrial market
While there is some evidence for a single, higher order construct which captures satisfaction and trust, evidence of its existence in industrial markets remains scant and inconclusive. However, in the context of small, family owned businesses, where consumer behaviour and industrial purchasing behav...
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Conference Paper |
| Published: |
Norwegian Institute of Management
2001
|
| Online Access: | http://hdl.handle.net/20.500.11937/37404 |
| _version_ | 1848755037767991296 |
|---|---|
| author | Batt, Peter |
| author2 | H. Hakansson |
| author_facet | H. Hakansson Batt, Peter |
| author_sort | Batt, Peter |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | While there is some evidence for a single, higher order construct which captures satisfaction and trust, evidence of its existence in industrial markets remains scant and inconclusive. However, in the context of small, family owned businesses, where consumer behaviour and industrial purchasing behaviour overlap, a single construct may be a better predictor of a market intermediary's relational building activities. Two rival models are compared which, given the high degree of correlation between satisfaction and trust, support the existence of a single satisfaction/trust construct. |
| first_indexed | 2025-11-14T08:49:56Z |
| format | Conference Paper |
| id | curtin-20.500.11937-37404 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T08:49:56Z |
| publishDate | 2001 |
| publisher | Norwegian Institute of Management |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-374042022-09-06T05:37:19Z Relational quality: further evidence of a single higher order construct in an industrial market Batt, Peter H. Hakansson C.A. Solberg L. Huemer L. Steigum While there is some evidence for a single, higher order construct which captures satisfaction and trust, evidence of its existence in industrial markets remains scant and inconclusive. However, in the context of small, family owned businesses, where consumer behaviour and industrial purchasing behaviour overlap, a single construct may be a better predictor of a market intermediary's relational building activities. Two rival models are compared which, given the high degree of correlation between satisfaction and trust, support the existence of a single satisfaction/trust construct. 2001 Conference Paper http://hdl.handle.net/20.500.11937/37404 Norwegian Institute of Management fulltext |
| spellingShingle | Batt, Peter Relational quality: further evidence of a single higher order construct in an industrial market |
| title | Relational quality: further evidence of a single higher order construct in an industrial market |
| title_full | Relational quality: further evidence of a single higher order construct in an industrial market |
| title_fullStr | Relational quality: further evidence of a single higher order construct in an industrial market |
| title_full_unstemmed | Relational quality: further evidence of a single higher order construct in an industrial market |
| title_short | Relational quality: further evidence of a single higher order construct in an industrial market |
| title_sort | relational quality: further evidence of a single higher order construct in an industrial market |
| url | http://hdl.handle.net/20.500.11937/37404 |