A quality assurance and benchmarking framework in an academic library.

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A quality assurance and benchmarking framework in an academic library.

This paper explores the journey Curtin University Library has taken in developing a quality assurance program to direct its continuous improvement processes. It discusses the Library’s approach to planning and performance and how benchmarking has been used to demonstrate good practice and identify t...

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Bibliographic Details
Main Authors:	Garner, Imogen, Tang, Karen
Format:	Conference Paper
Published:	2009
Online Access:	http://hdl.handle.net/20.500.11937/37137

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