A quality assurance and benchmarking framework in an academic library.
This paper explores the journey Curtin University Library has taken in developing a quality assurance program to direct its continuous improvement processes. It discusses the Library’s approach to planning and performance and how benchmarking has been used to demonstrate good practice and identify t...
| Main Authors: | , |
|---|---|
| Format: | Conference Paper |
| Published: |
2009
|
| Online Access: | http://hdl.handle.net/20.500.11937/37137 |