Management Strategies in the Production of Service: A Study of Hotel Practice in Southeast Asia

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Management Strategies in the Production of Service: A Study of Hotel Practice in Southeast Asia

This paper explores the service quality, productivity and human resource management practices of a selection of Southeast Asia hotels, in an attempt to elicit common themes for successful international hotel management. It compares the practices used in different cultural and employment settings wit...

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Bibliographic Details
Main Author:	Nankervis, Alan
Format:	Journal Article
Published:	School of Management, Curtin University of Technology, Perth, Western Australia and the Singapore Human Resources Institute 1995
Online Access:	http://rphrm.curtin.edu.au/1995/issue1/hotel-ab.html http://hdl.handle.net/20.500.11937/35872

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