Management Strategies in the Production of Service: A Study of Hotel Practice in Southeast Asia
This paper explores the service quality, productivity and human resource management practices of a selection of Southeast Asia hotels, in an attempt to elicit common themes for successful international hotel management. It compares the practices used in different cultural and employment settings wit...
| Main Author: | |
|---|---|
| Format: | Journal Article |
| Published: |
School of Management, Curtin University of Technology, Perth, Western Australia and the Singapore Human Resources Institute
1995
|
| Online Access: | http://rphrm.curtin.edu.au/1995/issue1/hotel-ab.html http://hdl.handle.net/20.500.11937/35872 |