Internal service quality as a driver of employee satisfaction, commitment and performance – exploring the focal role of employee well-being

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Internal service quality as a driver of employee satisfaction, commitment and performance – exploring the focal role of employee well-being

Purpose – This paper uses ‘positive organizational behaviour’ and ‘transformative service research’ paradigms to introduce ‘employee well-being’ as a focal construct in the process by which internal service quality drives employee satisfaction, commitment and performance. Design/methodology/approac...

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Bibliographic Details
Main Authors:	Sharma, Piyush, Chuen Kong, T., Kingshott, Russel
Format:	Journal Article
Published:	Emerald Group Publishing 2016
Online Access:	http://hdl.handle.net/20.500.11937/35701

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