Internal service quality as a driver of employee satisfaction, commitment and performance – exploring the focal role of employee well-being
Purpose – This paper uses ‘positive organizational behaviour’ and ‘transformative service research’ paradigms to introduce ‘employee well-being’ as a focal construct in the process by which internal service quality drives employee satisfaction, commitment and performance. Design/methodology/approac...
| Main Authors: | , , |
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| Format: | Journal Article |
| Published: |
Emerald Group Publishing
2016
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| Online Access: | http://hdl.handle.net/20.500.11937/35701 |