Offshore BPO at large captive operations in India

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Offshore BPO at large captive operations in India

Purpose: The purpose of this paper is to contribute towards development of a managementframework for offshore business process outsourcing (BPO). Design/methodology/approach: This paper utilises longitudinal case studies to identify successfactors in managing offshore BPO via the captive model (i.e....

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Bibliographic Details
Main Authors:	Penter, Kevan, Pervan, Graham, Wreford, John
Format:	Journal Article
Published:	Emerald Group Publishing Limited 2009
Subjects:	Outsourcing Globalization Business process re-engineering India Paper type Research paper
Online Access:	http://www.emeraldinsight.com/0959-3845.htm http://hdl.handle.net/20.500.11937/35629

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