Offshore BPO at large captive operations in India
Purpose: The purpose of this paper is to contribute towards development of a managementframework for offshore business process outsourcing (BPO). Design/methodology/approach: This paper utilises longitudinal case studies to identify successfactors in managing offshore BPO via the captive model (i.e....
| Main Authors: | , , |
|---|---|
| Format: | Journal Article |
| Published: |
Emerald Group Publishing Limited
2009
|
| Subjects: | |
| Online Access: | http://www.emeraldinsight.com/0959-3845.htm http://hdl.handle.net/20.500.11937/35629 |