An investigation into the factors affecting knowledge management adoption and practice in the life insurance business
Knowledge management (KM) is crucial for organizations to enhance competitive advantage. While the issues of KM have been widely discussed by numerous researchers, there is a paucity of studies pertaining to KM adoption and practice for the life insurance industry. Therefore, this paper aims to inve...
| Main Authors: | , , , |
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| Format: | Journal Article |
| Published: |
Houndmills
2011
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| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/35253 |
| _version_ | 1848754446469693440 |
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| author | Huang, L. Quaddus, Mohammed Rowe, Anna Lai, C. |
| author_facet | Huang, L. Quaddus, Mohammed Rowe, Anna Lai, C. |
| author_sort | Huang, L. |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Knowledge management (KM) is crucial for organizations to enhance competitive advantage. While the issues of KM have been widely discussed by numerous researchers, there is a paucity of studies pertaining to KM adoption and practice for the life insurance industry. Therefore, this paper aims to investigate the main factors affecting the life insurance business in adopting and applying KM. An exploratory field study utilizing an inductive methodology involving a multiple-case study approach was undertaken by conducting interviews with 10 key knowledge workers from life insurance enterprises in various stages of KM development and use. We utilized content analysis techniques to identify the factors with their associated variables and further developed a research model. This study offers a comprehensive model for future KM research and provides managerial implications for organizations, particularly life insurance enterprises, to better realize the worth of KM and the possible impediments involved in the processes of adopting and implementing KM. |
| first_indexed | 2025-11-14T08:40:32Z |
| format | Journal Article |
| id | curtin-20.500.11937-35253 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T08:40:32Z |
| publishDate | 2011 |
| publisher | Houndmills |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-352532017-01-30T13:48:37Z An investigation into the factors affecting knowledge management adoption and practice in the life insurance business Huang, L. Quaddus, Mohammed Rowe, Anna Lai, C. multiple-case study knowledge management (KM) KM practice life insurance competitive advantage innovation Knowledge management (KM) is crucial for organizations to enhance competitive advantage. While the issues of KM have been widely discussed by numerous researchers, there is a paucity of studies pertaining to KM adoption and practice for the life insurance industry. Therefore, this paper aims to investigate the main factors affecting the life insurance business in adopting and applying KM. An exploratory field study utilizing an inductive methodology involving a multiple-case study approach was undertaken by conducting interviews with 10 key knowledge workers from life insurance enterprises in various stages of KM development and use. We utilized content analysis techniques to identify the factors with their associated variables and further developed a research model. This study offers a comprehensive model for future KM research and provides managerial implications for organizations, particularly life insurance enterprises, to better realize the worth of KM and the possible impediments involved in the processes of adopting and implementing KM. 2011 Journal Article http://hdl.handle.net/20.500.11937/35253 Houndmills restricted |
| spellingShingle | multiple-case study knowledge management (KM) KM practice life insurance competitive advantage innovation Huang, L. Quaddus, Mohammed Rowe, Anna Lai, C. An investigation into the factors affecting knowledge management adoption and practice in the life insurance business |
| title | An investigation into the factors affecting knowledge management adoption and practice in the life insurance business |
| title_full | An investigation into the factors affecting knowledge management adoption and practice in the life insurance business |
| title_fullStr | An investigation into the factors affecting knowledge management adoption and practice in the life insurance business |
| title_full_unstemmed | An investigation into the factors affecting knowledge management adoption and practice in the life insurance business |
| title_short | An investigation into the factors affecting knowledge management adoption and practice in the life insurance business |
| title_sort | investigation into the factors affecting knowledge management adoption and practice in the life insurance business |
| topic | multiple-case study knowledge management (KM) KM practice life insurance competitive advantage innovation |
| url | http://hdl.handle.net/20.500.11937/35253 |