APA (7th ed.) Citation

Lin, C., Liu, Y., & Campbell, B. (2005). An Evaluation Framework for Electronic Customer Relationship Management (eCRM). Australasian Chapter of the Association for Information Systems.

Chicago Style (17th ed.) Citation

Lin, Chad, Y. Liu, and Bruce Campbell. An Evaluation Framework for Electronic Customer Relationship Management (eCRM). Australasian Chapter of the Association for Information Systems, 2005.

MLA (9th ed.) Citation

Lin, Chad, et al. An Evaluation Framework for Electronic Customer Relationship Management (eCRM). Australasian Chapter of the Association for Information Systems, 2005.