From mobility space towards experience space: implications for the competitiveness of destinations
Destinations are embedded in a competitive environment, in which quality and service alone do not satisfy the customer, and are no longer useful for differentiation. Thus experiences, as a source of customer value, are gaining importance in destination management. Experiences are provided at isolate...
| Main Authors: | , , |
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| Format: | Journal Article |
| Published: |
Emerald Group Publishing Limited
2012
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| Online Access: | http://www.emeraldinsight.com/ http://hdl.handle.net/20.500.11937/34126 |
| _version_ | 1848754137545572352 |
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| author | Pechlaner, Harald Pichler, S. Herntrei, M. |
| author_facet | Pechlaner, Harald Pichler, S. Herntrei, M. |
| author_sort | Pechlaner, Harald |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Destinations are embedded in a competitive environment, in which quality and service alone do not satisfy the customer, and are no longer useful for differentiation. Thus experiences, as a source of customer value, are gaining importance in destination management. Experiences are provided at isolated attraction points, rather than as networks within spaces. Thus, destinations are forced to provide emotional experiences along the entire tourist service chain within the destination space. The challenge is to transform the space of the tourist's movements into one of experiences. The main purpose of this study is to develop a conceptual framework for the mobility offer in the destination, the realised mobility and the relative experience. |
| first_indexed | 2025-11-14T08:35:38Z |
| format | Journal Article |
| id | curtin-20.500.11937-34126 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T08:35:38Z |
| publishDate | 2012 |
| publisher | Emerald Group Publishing Limited |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-341262017-09-13T15:09:36Z From mobility space towards experience space: implications for the competitiveness of destinations Pechlaner, Harald Pichler, S. Herntrei, M. Destinations are embedded in a competitive environment, in which quality and service alone do not satisfy the customer, and are no longer useful for differentiation. Thus experiences, as a source of customer value, are gaining importance in destination management. Experiences are provided at isolated attraction points, rather than as networks within spaces. Thus, destinations are forced to provide emotional experiences along the entire tourist service chain within the destination space. The challenge is to transform the space of the tourist's movements into one of experiences. The main purpose of this study is to develop a conceptual framework for the mobility offer in the destination, the realised mobility and the relative experience. 2012 Journal Article http://hdl.handle.net/20.500.11937/34126 10.1108/16605371211236150 http://www.emeraldinsight.com/ Emerald Group Publishing Limited restricted |
| spellingShingle | Pechlaner, Harald Pichler, S. Herntrei, M. From mobility space towards experience space: implications for the competitiveness of destinations |
| title | From mobility space towards experience space: implications for the competitiveness of destinations |
| title_full | From mobility space towards experience space: implications for the competitiveness of destinations |
| title_fullStr | From mobility space towards experience space: implications for the competitiveness of destinations |
| title_full_unstemmed | From mobility space towards experience space: implications for the competitiveness of destinations |
| title_short | From mobility space towards experience space: implications for the competitiveness of destinations |
| title_sort | from mobility space towards experience space: implications for the competitiveness of destinations |
| url | http://www.emeraldinsight.com/ http://hdl.handle.net/20.500.11937/34126 |