From mobility space towards experience space: implications for the competitiveness of destinations
Destinations are embedded in a competitive environment, in which quality and service alone do not satisfy the customer, and are no longer useful for differentiation. Thus experiences, as a source of customer value, are gaining importance in destination management. Experiences are provided at isolate...
| Main Authors: | , , |
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| Format: | Journal Article |
| Published: |
Emerald Group Publishing Limited
2012
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| Online Access: | http://www.emeraldinsight.com/ http://hdl.handle.net/20.500.11937/34126 |