Service Level Agreement (SLA) Assurance for Cloud Services: A Survey from a Transactional Risk Perspective
Cloud computing is a new paradigm for service-based computing and is gaining popularity. An efficient way for the assurances of the expected service levels in cloud computing is to establish a tailor-made Service Level Agreement (SLA) and to ensure the commitment of SLAs by service providers. In thi...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Conference Paper |
| Published: |
ACM
2012
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| Online Access: | http://hdl.handle.net/20.500.11937/33134 |
| _version_ | 1848753860865163264 |
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| author | Sun, Le Singh, Jaipal Hussain, Omar |
| author2 | David Tanier |
| author_facet | David Tanier Sun, Le Singh, Jaipal Hussain, Omar |
| author_sort | Sun, Le |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Cloud computing is a new paradigm for service-based computing and is gaining popularity. An efficient way for the assurances of the expected service levels in cloud computing is to establish a tailor-made Service Level Agreement (SLA) and to ensure the commitment of SLAs by service providers. In this paper, we conduct a survey of the state of the art in cloud SLA assurance from two aspects – pre- and post-interaction phases, based on which research gaps in existing approaches are identified. Newresearch requirements for SLA assurance are then presented. |
| first_indexed | 2025-11-14T08:31:14Z |
| format | Conference Paper |
| id | curtin-20.500.11937-33134 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T08:31:14Z |
| publishDate | 2012 |
| publisher | ACM |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-331342023-02-07T08:01:19Z Service Level Agreement (SLA) Assurance for Cloud Services: A Survey from a Transactional Risk Perspective Sun, Le Singh, Jaipal Hussain, Omar David Tanier Eric Parded Matthias Steinbauer Ismail Khalil Proactive SLA Assurance Service Monitoring Cloud Computing Prediction of SLA violation Risk Assessment Cloud computing is a new paradigm for service-based computing and is gaining popularity. An efficient way for the assurances of the expected service levels in cloud computing is to establish a tailor-made Service Level Agreement (SLA) and to ensure the commitment of SLAs by service providers. In this paper, we conduct a survey of the state of the art in cloud SLA assurance from two aspects – pre- and post-interaction phases, based on which research gaps in existing approaches are identified. Newresearch requirements for SLA assurance are then presented. 2012 Conference Paper http://hdl.handle.net/20.500.11937/33134 10.1145/2428955.2429005 ACM restricted |
| spellingShingle | Proactive SLA Assurance Service Monitoring Cloud Computing Prediction of SLA violation Risk Assessment Sun, Le Singh, Jaipal Hussain, Omar Service Level Agreement (SLA) Assurance for Cloud Services: A Survey from a Transactional Risk Perspective |
| title | Service Level Agreement (SLA) Assurance for Cloud Services: A Survey from a Transactional Risk Perspective |
| title_full | Service Level Agreement (SLA) Assurance for Cloud Services: A Survey from a Transactional Risk Perspective |
| title_fullStr | Service Level Agreement (SLA) Assurance for Cloud Services: A Survey from a Transactional Risk Perspective |
| title_full_unstemmed | Service Level Agreement (SLA) Assurance for Cloud Services: A Survey from a Transactional Risk Perspective |
| title_short | Service Level Agreement (SLA) Assurance for Cloud Services: A Survey from a Transactional Risk Perspective |
| title_sort | service level agreement (sla) assurance for cloud services: a survey from a transactional risk perspective |
| topic | Proactive SLA Assurance Service Monitoring Cloud Computing Prediction of SLA violation Risk Assessment |
| url | http://hdl.handle.net/20.500.11937/33134 |