Opaque indifference and corporate social responsibility: A moral license for offshore BPO?
Offshore Business Process Outsourcing (OBPO) is the delegation of one or more business processes to an external service provider (usually a global in-house centre or a third party). The focus of OBPO research is often the cost benefits of global BPO services. As demands by stakeholders for organisat...
| Main Authors: | , , , |
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| Format: | Conference Paper |
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Springer
2013
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| Online Access: | http://hdl.handle.net/20.500.11937/30894 |
| _version_ | 1848753221244289024 |
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| author | Wreford, John Davidson, F. Pervan, Graham Penter, Kevan |
| author_facet | Wreford, John Davidson, F. Pervan, Graham Penter, Kevan |
| author_sort | Wreford, John |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Offshore Business Process Outsourcing (OBPO) is the delegation of one or more business processes to an external service provider (usually a global in-house centre or a third party). The focus of OBPO research is often the cost benefits of global BPO services. As demands by stakeholders for organisational justification of OBPO decisions and activities increase, reducing resistance to OBPO, particularly where global in-house centres provide services to onshore end-users, requires managing attitudes to OBPO in the community. Improving an organisation’s Social License to Operate relies on the community of stakeholders tacitly approving an organisation’s activities, based on acceptance of organisation’s legitimacy and ethics. The concept of ‘opaque indifference’ (OI) and corporate social responsibility both play a role in improving end-user and stakeholder satisfaction and acceptance of OBPO. |
| first_indexed | 2025-11-14T08:21:04Z |
| format | Conference Paper |
| id | curtin-20.500.11937-30894 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T08:21:04Z |
| publishDate | 2013 |
| publisher | Springer |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-308942017-09-13T15:12:58Z Opaque indifference and corporate social responsibility: A moral license for offshore BPO? Wreford, John Davidson, F. Pervan, Graham Penter, Kevan offshore business process outsourcing corporate social responsibility offshoring opaque indifference Offshore Business Process Outsourcing (OBPO) is the delegation of one or more business processes to an external service provider (usually a global in-house centre or a third party). The focus of OBPO research is often the cost benefits of global BPO services. As demands by stakeholders for organisational justification of OBPO decisions and activities increase, reducing resistance to OBPO, particularly where global in-house centres provide services to onshore end-users, requires managing attitudes to OBPO in the community. Improving an organisation’s Social License to Operate relies on the community of stakeholders tacitly approving an organisation’s activities, based on acceptance of organisation’s legitimacy and ethics. The concept of ‘opaque indifference’ (OI) and corporate social responsibility both play a role in improving end-user and stakeholder satisfaction and acceptance of OBPO. 2013 Conference Paper http://hdl.handle.net/20.500.11937/30894 10.1007/978-3-642-40951-6_1 Springer restricted |
| spellingShingle | offshore business process outsourcing corporate social responsibility offshoring opaque indifference Wreford, John Davidson, F. Pervan, Graham Penter, Kevan Opaque indifference and corporate social responsibility: A moral license for offshore BPO? |
| title | Opaque indifference and corporate social responsibility: A moral license for offshore BPO? |
| title_full | Opaque indifference and corporate social responsibility: A moral license for offshore BPO? |
| title_fullStr | Opaque indifference and corporate social responsibility: A moral license for offshore BPO? |
| title_full_unstemmed | Opaque indifference and corporate social responsibility: A moral license for offshore BPO? |
| title_short | Opaque indifference and corporate social responsibility: A moral license for offshore BPO? |
| title_sort | opaque indifference and corporate social responsibility: a moral license for offshore bpo? |
| topic | offshore business process outsourcing corporate social responsibility offshoring opaque indifference |
| url | http://hdl.handle.net/20.500.11937/30894 |