Switching costs and consumer behaviour: Implications for telecommunications regulation

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Switching costs and consumer behaviour: Implications for telecommunications regulation

Purpose – This paper aims to examine the extent to which telecommunications consumers decide to switch and why. Design/methodology/approach – Results from surveys of consumer switching behaviour in a number of countries are examined to ascertain reasons for actual consumer decision making regarding...

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Bibliographic Details
Main Authors:	Xavier, Patrick, Ypsilanti, D.
Format:	Journal Article
Published:	Camford Publishing Ltd 2008
Online Access:	http://hdl.handle.net/20.500.11937/29663

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