The effect of GP telephone triage on numbers seeking same-day appointments.
Telephone consultations with general practitioners (GPs) have not been shown to be an effective way to reduce the demandfor face-to face appointments during the surgery hours. This study aims to determine if GP telephone triage can effectively reduce the demandforface-to -face consultations for pati...
| Main Authors: | , , |
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| Format: | Journal Article |
| Published: |
Royal College of General Practitioners
2004
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| Online Access: | http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1314295/pdf/12014537.pdf http://hdl.handle.net/20.500.11937/2964 |
| _version_ | 1848744098546057216 |
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| author | Jiwa, Moyez Mathers, N. Campbell, M. |
| author_facet | Jiwa, Moyez Mathers, N. Campbell, M. |
| author_sort | Jiwa, Moyez |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Telephone consultations with general practitioners (GPs) have not been shown to be an effective way to reduce the demandfor face-to face appointments during the surgery hours. This study aims to determine if GP telephone triage can effectively reduce the demandforface-to -face consultations for patients seeking same-day appointments in general practice. We report an interrupted time series, twoyears before and one year after introduction of GP-led telephone triage. Demand for face-to face appointments with a GPwas reduced by 39% (95% CI = 29 to 51%, P < 0.001). more than 92% of the telephone calls lasted less thanfive minutes. The telephone bill increased by 26%. For a substantial proportion of patients seeking same-day appointments telephone consultations were an acceptable alternative service. |
| first_indexed | 2025-11-14T05:56:04Z |
| format | Journal Article |
| id | curtin-20.500.11937-2964 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T05:56:04Z |
| publishDate | 2004 |
| publisher | Royal College of General Practitioners |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-29642017-01-30T10:27:35Z The effect of GP telephone triage on numbers seeking same-day appointments. Jiwa, Moyez Mathers, N. Campbell, M. Telephone consultations with general practitioners (GPs) have not been shown to be an effective way to reduce the demandfor face-to face appointments during the surgery hours. This study aims to determine if GP telephone triage can effectively reduce the demandforface-to -face consultations for patients seeking same-day appointments in general practice. We report an interrupted time series, twoyears before and one year after introduction of GP-led telephone triage. Demand for face-to face appointments with a GPwas reduced by 39% (95% CI = 29 to 51%, P < 0.001). more than 92% of the telephone calls lasted less thanfive minutes. The telephone bill increased by 26%. For a substantial proportion of patients seeking same-day appointments telephone consultations were an acceptable alternative service. 2004 Journal Article http://hdl.handle.net/20.500.11937/2964 http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1314295/pdf/12014537.pdf Royal College of General Practitioners restricted |
| spellingShingle | Jiwa, Moyez Mathers, N. Campbell, M. The effect of GP telephone triage on numbers seeking same-day appointments. |
| title | The effect of GP telephone triage on numbers seeking same-day appointments. |
| title_full | The effect of GP telephone triage on numbers seeking same-day appointments. |
| title_fullStr | The effect of GP telephone triage on numbers seeking same-day appointments. |
| title_full_unstemmed | The effect of GP telephone triage on numbers seeking same-day appointments. |
| title_short | The effect of GP telephone triage on numbers seeking same-day appointments. |
| title_sort | effect of gp telephone triage on numbers seeking same-day appointments. |
| url | http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1314295/pdf/12014537.pdf http://hdl.handle.net/20.500.11937/2964 |