APA (7th ed.) Citation

Pettigrew, S., & Kohlbacher, F. (2008). Older consumers' customer service preferences. Springer.

Chicago Style (17th ed.) Citation

Pettigrew, Simone, and Florian Kohlbacher. Older Consumers' Customer Service Preferences. Springer, 2008.

MLA (9th ed.) Citation

Pettigrew, Simone, and Florian Kohlbacher. Older Consumers' Customer Service Preferences. Springer, 2008.

Warning: These citations may not always be 100% accurate.