Performance measurement system effectiveness in public sector IT outsourcing contracts

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Performance measurement system effectiveness in public sector IT outsourcing contracts

A key issue in the successful management of an Information Technology (IT) outsourcing contract is the measurement of the vendor's performance to ensure that all agreed outcomes are achieved. An effective performance measurement system (PMS) provides both control and accountability of the vendo...

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Bibliographic Details
Main Authors:	Perrin, Brian, Pervan, Graham
Other Authors:	Carolyn Stringer
Format:	Conference Paper
Published:	Cranfield University 2009
Subjects:	functionality public sector IT outsourcing validity performance measurement systems effectiveness legitimacy
Online Access:	http://hdl.handle.net/20.500.11937/29070

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