Performance measurement system effectiveness in public sector IT outsourcing contracts

Performance measurement system effectiveness in public sector IT outsourcing contracts

A key issue in the successful management of an Information Technology (IT) outsourcing contract is the measurement of the vendor's performance to ensure that all agreed outcomes are achieved. An effective performance measurement system (PMS) provides both control and accountability of the vendo...

Full description

Bibliographic Details
Main Authors: Perrin, Brian, Pervan, Graham
Other Authors: Carolyn Stringer
Format: Conference Paper
Published: Cranfield University 2009
Subjects:
functionality
public sector IT outsourcing
validity
performance measurement systems effectiveness
legitimacy
Online Access:http://hdl.handle.net/20.500.11937/29070

Internet

http://hdl.handle.net/20.500.11937/29070

Similar Items