Opaque indifference, trust and service provider success in offshore business process outsourcing

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Opaque indifference, trust and service provider success in offshore business process outsourcing

Business Process Outsourcing (BPO) is the delegation of one or more business processes to an external service provider (which may be an offshore captive centre or a third party). The focus of most BPO research has been the cost reductions delivered by third party providers of BPO services in offshor...

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Bibliographic Details
Main Authors:	Wreford, John, Penter, Kevan, Pervan, Graham, Davidson, Fay
Other Authors:	Deborah Bunker
Format:	Conference Paper
Published:	ACIS 2011
Subjects:	Trust Business Process Outsourcing Offshoring Opaque Indifference
Online Access:	http://aisel.aisnet.org/acis2011/18/ http://hdl.handle.net/20.500.11937/29001

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