Opaque indifference, trust and service provider success in offshore business process outsourcing
Business Process Outsourcing (BPO) is the delegation of one or more business processes to an external service provider (which may be an offshore captive centre or a third party). The focus of most BPO research has been the cost reductions delivered by third party providers of BPO services in offshor...
| Main Authors: | , , , |
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| Other Authors: | |
| Format: | Conference Paper |
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ACIS
2011
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| Subjects: | |
| Online Access: | http://aisel.aisnet.org/acis2011/18/ http://hdl.handle.net/20.500.11937/29001 |