Critical success factors in the offshore business process outsourcing of debt collection to india

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Critical success factors in the offshore business process outsourcing of debt collection to india

Debt collection has been an early mover in extending the traditional business process outsourcing model by using both near shore and far shore locations to source business process outsourcing services. Typically the destination of choice is a low-wage country with a plentiful supply of skilled labou...

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Bibliographic Details
Main Authors:	Wreford, John, Pervan, Graham, Penter, K.
Other Authors:	Shailendra Palvia
Format:	Conference Paper
Published:	Centre for Global Outsourcing 2008
Subjects:	CSF Critical Success Factors debt collection offshore business process outsourcing India BPO
Online Access:	http://hdl.handle.net/20.500.11937/28510

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