Critical success factors in the offshore business process outsourcing of debt collection to india
Debt collection has been an early mover in extending the traditional business process outsourcing model by using both near shore and far shore locations to source business process outsourcing services. Typically the destination of choice is a low-wage country with a plentiful supply of skilled labou...
| Main Authors: | , , |
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| Format: | Conference Paper |
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Centre for Global Outsourcing
2008
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| Online Access: | http://hdl.handle.net/20.500.11937/28510 |