Critical success factors in the offshore business process outsourcing of debt collection to india
Debt collection has been an early mover in extending the traditional business process outsourcing model by using both near shore and far shore locations to source business process outsourcing services. Typically the destination of choice is a low-wage country with a plentiful supply of skilled labou...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Conference Paper |
| Published: |
Centre for Global Outsourcing
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/28510 |
| _version_ | 1848752556763774976 |
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| author | Wreford, John Pervan, Graham Penter, K. |
| author2 | Shailendra Palvia |
| author_facet | Shailendra Palvia Wreford, John Pervan, Graham Penter, K. |
| author_sort | Wreford, John |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Debt collection has been an early mover in extending the traditional business process outsourcing model by using both near shore and far shore locations to source business process outsourcing services. Typically the destination of choice is a low-wage country with a plentiful supply of skilled labour. Pre-eminent in this far shore debt collection market for English-speaking countries is India. This paper describes a case study which investigates the applicability of theory from Information Systems outsourcing research in identifying the Critical Success Factors applicable to offshore business process outsourcing of debt collection to India. |
| first_indexed | 2025-11-14T08:10:30Z |
| format | Conference Paper |
| id | curtin-20.500.11937-28510 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T08:10:30Z |
| publishDate | 2008 |
| publisher | Centre for Global Outsourcing |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-285102022-11-21T06:47:07Z Critical success factors in the offshore business process outsourcing of debt collection to india Wreford, John Pervan, Graham Penter, K. Shailendra Palvia Kanika Gupta CSF Critical Success Factors debt collection offshore business process outsourcing India BPO Debt collection has been an early mover in extending the traditional business process outsourcing model by using both near shore and far shore locations to source business process outsourcing services. Typically the destination of choice is a low-wage country with a plentiful supply of skilled labour. Pre-eminent in this far shore debt collection market for English-speaking countries is India. This paper describes a case study which investigates the applicability of theory from Information Systems outsourcing research in identifying the Critical Success Factors applicable to offshore business process outsourcing of debt collection to India. 2008 Conference Paper http://hdl.handle.net/20.500.11937/28510 Centre for Global Outsourcing restricted |
| spellingShingle | CSF Critical Success Factors debt collection offshore business process outsourcing India BPO Wreford, John Pervan, Graham Penter, K. Critical success factors in the offshore business process outsourcing of debt collection to india |
| title | Critical success factors in the offshore business process outsourcing of debt collection to india |
| title_full | Critical success factors in the offshore business process outsourcing of debt collection to india |
| title_fullStr | Critical success factors in the offshore business process outsourcing of debt collection to india |
| title_full_unstemmed | Critical success factors in the offshore business process outsourcing of debt collection to india |
| title_short | Critical success factors in the offshore business process outsourcing of debt collection to india |
| title_sort | critical success factors in the offshore business process outsourcing of debt collection to india |
| topic | CSF Critical Success Factors debt collection offshore business process outsourcing India BPO |
| url | http://hdl.handle.net/20.500.11937/28510 |