“Measuring IT service management performance: a model development

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“Measuring IT service management performance: a model development

Bibliographic Details
Main Authors:	Gacenga, F., Cater-Steel, A., Toleman, M., Tan, Wui-Gee
Format:	Book Chapter
Published:	IGI Global 2012
Online Access:	https://books.google.com.au/books?hl=en&lr=&id=VymBHNbbPe8C&oi=fnd&pg=PA102&dq=%E2%80%9CMeasuring+IT+service+management+performance:+a+model+development&ots=4u5PY9Dr9D&sig=sSz10VgtLI1IBJ6vsA2ZPG8hRR0#v=onepage&q=%E2%80%9CMeasuring%20IT%20service%20managem http://hdl.handle.net/20.500.11937/28452

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